Welcome to the world of Atarstory, where we invite you to indulge in the allure of our exquisite collection featuring attar, shower gel, body lotion, aroma oil, incense sticks, and fragrances. As you embark on a scented journey with us, here’s an in-depth guide to our shipping process:

1. Order Processing

Your Atarstory order is our priority. Rest assured, we strive to process all orders within 1-2 business days after payment verification. This excludes weekends and holidays.

2. Shipping Methods

We understand that preferences vary. To cater to your needs, we offer a diverse range of shipping options. During the checkout process, explore and choose the shipping method that aligns with your timeline and expectations.

3. Estimated Delivery Time

Time is of the essence, and we value yours. The delivery time is contingent on the shipping method selected and your geographical location.
Standard Shipping: Anticipate a delivery window of 3-7 business days.
Expedited Shipping: Elevate your experience with a faster delivery time of 1-3 business days.

4. Tracking Information

Once your aromatic treasures are en route, you will receive a confirmation email containing comprehensive tracking information. Keep a keen eye on the progress of your delivery as it makes its way to you.

5. International Shipping

Atarstory is not confined by borders. We offer international shipping to select countries, extending the reach of our scented indulgences. International shipping costs and delivery times are determined by the destination. Please be aware that customers are accountable for any customs duties, taxes, or fees imposed by their country’s customs regulations.

6. Packaging

Your Atarstory products are meticulously packaged to ensure they arrive at your doorstep in impeccable condition. We take pride in presenting our items in an elegant and secure manner, enhancing the joy of unboxing your scented treasures.

7. Undeliverable Packages

In the event of an undeliverable package due to an incorrect address, refusal, or failure to respond to delivery attempts, customers are kindly requested to cover any additional shipping costs incurred.

8. Shipping Delays

While our aim is to meet the estimated delivery times, we acknowledge that unforeseen circumstances such as inclement weather, natural disasters, or carrier delays may impact the delivery schedule. Your understanding during such situations is immensely valued.

9. Order Tracking

Stay informed about your order’s status by logging into your Atarstory account on our website or utilizing the tracking information provided in the confirmation email. We want you to be part of the journey from order placement to delivery.

10. Contact Information

Should you have any questions, inquiries, or concerns about your order, our dedicated customer service team is ready to assist you. Reach out to us via contact@atarstory.com or +91-8287970732. Your satisfaction is our top priority.
Thank you for choosing Atarstory. We’re committed to delivering not just products but an immersive scented experience right to your doorstep.