At Atarstory, we take the utmost care to provide you with high-quality products and services. To maintain our commitment to quality and fairness, we have established a strict “No Return” policy. This means that once a purchase is made, it is considered final, and we do not accept returns or provide refunds, except in cases where the product is defective or damaged upon arrival.

Defective or Damaged Items:

If you receive a defective or damaged item, please make unboxing video and contact our Customer Service team within 2 days of receiving the product. We will promptly assist you with a replacement or refund.

In order to maintain the highest level of product integrity and to ensure a consistent and premium experience for all our customers, we have implemented a strict “No Return Policy.” We believe in transparency and want to ensure that you are fully aware of the terms and conditions of your purchase. Please take a moment to understand our policy:

Why do we have a No Return Policy?

1. Product Purity: Our atar and dhoopsticks are sensitive to environmental factors, and once they leave our facility, we cannot guarantee their purity and safety. To protect the health and well-being of all our customers, we cannot accept returns of opened or used products.
2. Quality Assurance: We take great care in quality control, and we are confident in the quality of our products. Each product undergoes rigorous testing and inspection before reaching your hands. We have established a reputation for reliability and excellence, and we stand by the quality of every item we offer.
3. Authenticity: Atarstory is dedicated to sourcing authentic and genuine atar and dhoopsticks. We work closely with trusted suppliers to bring you the most authentic scents. Returning used products would compromise our commitment to offering only genuine products.

What if I receive a damaged or incorrect item?

While we stand by our no return policy for opened or used products, we are committed to making things right if you receive a damaged or incorrect item. In such cases, please contact our customer support team within 14 days of receiving the product. We will investigate the issue and, if applicable, provide you with a replacement or refund.

At Atarstory, we value your satisfaction and the trust you place in our products. We are here to assist you with any questions, concerns, or issues you may encounter. Our goal is to ensure that your experience with us is seamless and enjoyable.

Thank you for choosing Atarstory for your aromatic needs. We appreciate your support and understanding of our No Return Policy. Your satisfaction is important to us, and we will continue to strive for excellence in every aspect of our business.

If you have any questions or need assistance, please do not hesitate to contact our dedicated customer support team. We look forward to serving you and enhancing your life with the exquisite scents of Atarstory.